Gamified Training For Aged Care Workers
Japara
6,000 staff in 50 locations completed 21 micro-accreditations in 7 weeks
100% of staff successfully completion of the new quality standards requirements
Platform delivered verified commonwealth standards compliance
Digital delivery dramatically reduced training costs and increased retained learning outcomes
“Our new approach to aged care learning and development has already delivered social and commercial benefits for Japara, including significantly reduced training costs and excellent training completion rates, as well as given us insights into any gaps in our workforce’s knowledge and skills.
“It has also created a dramatic uplift of compliance across the board, helping with customer service and ultimately creating better outcomes for our aged care clients and their families.”
Chief HR Officer, Japara Healthcare
Valeria Camara
The Challenge
Training in the Australian aged care sector is largely serviced by outdated, resource-intensive, face to face delivery methods.
The Australian aged care workforce is generally made up of mature shift workers, many of which have English as a second language. This presents a challenge for aged care providers to deliver mandatory training and upskilling opportunities.
Japara Healthcare wanted a new approach to training to help to address current and future skills requirements, ensure national compliance standards, and improve customer service.
The Mighty Solution
Mighty worked with Japara to develop an innovative and original user-centred digital platform to modernise its workforce training.
The Japara Way is a first of its kind, gamified e-learning App designed specifically for Australia’s aged care workforce to learn anytime and anywhere.
Co-designed by games developers and workplace trainers, users learn about aged-care customer service and compliance modules and are trained in informed decision making. The platform uses contemporary gamification elements to engage, stimulate and activate lasting behaviour change for the organisation’s passionate but often time-poor aged care workforce. It incorporates simple language, guided audio, and bite-sized learning modules to help staff stay focused during their individual self-paced simulation sessions.
One of the app’s unique features is the user avatars system. The staff builds their unique avatar from over 1.2 million customisable variations. These avatars become characters in the learning scenarios, connecting the user deeper into the learning experience and the platform. Gamification elements including immersive roleplaying, badges, mini-games, and micro quizzes encourage user engagement. This is classic edutainment.
The app was built to integrate with Japara’s learning management system and provides analytics, engagement tracking, and skills reports.
eSport Game Combats LGBTQI+ Discrimination
Victoria Department of Premier & Cabinet
Gameplay leads to better decision making in the real world.
25+ minutes average time spent playing game per session - significant exposure to better decisions creating positive behavioural change
The design hit the correct users group 65% of users were aged 13 - 17 and male
Global reach, including Brazil and Russia.
“Creativity can play a powerful role in promoting understanding, and this project is one of the ways we are working to bring about positive social change for the LGBTI community and for all Victorians.”
Minister for Creative Industries, Minister for Equality
Martin Foley
The Challenge
The majority of LGBTI+ Australians experience day-to-day discrimination, including verbal abuse, physical violence, intimidation, and bullying, being socially outcast, and excluded from families. As a result, LGBTI+ Australians are at a much higher risk of various negative social, mental and physical health outcomes. The Victorian Government wanted to find a new and wide-reaching way to address discrimination and homophobia in the community.
The Mighty Solution
Mighty worked closely with the project partners to deliver an engaging video game, Total Esports Action Manager, that gives players insight into some of the experiences and prejudices experienced by the LGBTI+ community.
The game exposes experiences faced by LGBTI+ people to the player helping to build player empathy, modify behaviours, and change beliefs.
Designed to appeal to the key audience of boys aged 12 to 15 years the player is an ‘eSports manager’ tasked with managing an elite group of eSports athletes to become eSports League Champions. The game encourages players to form emotional connections with various characters, including different LGBTI+ people. The scenarios provide opportunities to build empathy and increase exposure to gender diverse and other LGBTI+ communities, busting stereotypes. The scenarios highlight value conflicts and appeal to the players’ sense of fairness and justice, while rewarding and normalising positive behaviours, creating specific habits, and helping to grow maturity and desire to rebel against potential peer reactions.
Arcade Games Attract Students To STEM Courses
Melbourne University
150,000+ unique website visits during science week
40,000+ players of the game during science week
6 million plays since August 2020
ABC TV media coverage on “Good Game”
“We approached Mighty to help us make our science more accessible. We wanted to find new ways to reach students, teachers and potential supporters who otherwise might not find out about our work.
“Our science games brought more traffic to our website than in the history of the Exciton Centre! It showcased what our researchers do to people around Australia and globally, with endless people contacting us curious about what we do and asking questions about our research.”
Melbourne University Outreach Officer
Jasmine Lynch
The Challenge
The ARC Centre of Excellence in Exciton Science is a world-class collaboration of academia and industry focused on innovative research to improve solar energy technology, lighting and security systems. Based across five of Australia’s leading universities, Exciton Science challenged Mighty Serious to create a series of renewable energy-themed games for National Science Week in 2020 that would capture the attention of key audiences, including children, parents and teachers, and encourage them to discover more information about the work being undertaken by students and researchers within the Centre.
The Mighty Solution
Working closely with the project partners, Mighty developed three free-to-play arcade style games that incorporate elements of the centre’s innovative research into light technology and renewable energy.
The simple and fun edu-tainment games were designed to help broaden the audience of the work of the centre and ultimately raise awareness of scientific research.
Our games designers worked closely with the researchers to visualise elements of their work into light technology and renewable energy. The games had to reflect science, while also engaging with and delighting users.
To complement the light-hearted style of the games, Mighty worked with the partners to capture some of the real and ground-breaking science by featuring some of the researchers to learn about their lives and work. With schools in mind, the team put together complementary worksheets to support teachers, parents and other caregivers who wanted to help students find out more about light technology and renewable energy.
Face Mask Demonstration In 10 Languages
COVID-19 Prevention
10 downloadable videos made freely available for use by healthcare and aged care facilities globally
Videos looped in foyers of large retirement villages, private hospitals and aged care facilities
“Having this video was so helpful in explaining to families how important correct mask-wearing was to help to protect their loved ones - particularly when assisting my elderly Greek clients.”
Change and Training Manager, Japara Healthcare
Rohan Davey
The Challenge
As the global COVID-19 pandemic began to spread across Australia, the Mighty team wanted to find a way to use our combined skills on a project to help create an immediate positive change. We reached out to our clients who suggested that something as simple as a clear multilingual face mask tutorial would be very helpful to stop the COVID spread.
The Mighty Solution
Mighty consulted with healthcare industry partners to determine which languages would most benefit from receiving instructional videos on correct mask-wearing. Using this information, the team worked with PPE experts to determine the common failings of mask-wearing and understand which advice would most help vulnerable groups.
While remote working, the team used 3D modeling software to create a life-like instructional video and had this validated by healthcare experts, aged care industry contacts, and then translated into 10 languages.